Add a Game or Event in a Team (mobile)

1. Tab the Schedule tab
2. Tap the + and choose either to add a new game or a new event.
3. Enter event/game details
4. Optional: Select the checkbox (Android) or toggle on (iOS) the option to Notify your team and send an email and push notification (if enabled on the mobile app) with the new event or game information.
5. Tap Save

Add a Game or Event in a Team (web)

1. Log into TeamSnap
2. Click your name below the team name under the My Teams section of the dashboard
3. Click the Schedule tab
4. Click New
5. Click New Game or New Event - Make sure you choose the correct event type! Once created, games cannot be converted to events and vice versa.

First time? The buttons will look a bit different - click Schedule your first game or Schedule your first event

1. Enter game or event details: Date & Time

Events only:

Optional: Select recurring frequency in the Repeats dropdown

1. 1. 1. 1. Once repeating option is selected, the Until field will appear
         2. Select the repeating event end date *required

Games only:

1. 1. 1. 1. 1. Select opponent (games only)
               1. Select New Opponent to create an opponent here. You can add more opponents in the schedule view using the Edit>Edit Opponents button
   2. Select a location
      1. Select New Location to create a location here. You can add more in the schedule view using the Edit>Edit Locations button
   3. Location Details
   4. Optional Info (Click the Show button):
      1. Home or Away (games only)
      2. Uniform (games only)
      3. Duration
      4. Arrival Time
      5. Extra Label (games only)
      6. Canceled: Probably won't do this during event creation but it's good to know where it is just in case! You can always come back to edit your event to change the selection here.
      7. Not for Standings (games only): Don't want the score for this game to count toward your overall standings? Check the box here.
      8. Display Icon: You can select the flag icon color for your game or event here, if that tickles your fancy. Only the colors shown are what's available, there isn't a way to do custom colors.
      9. Notes
      10. Availability: This is checked by default so that availability can be tracked. If this is unchecked, the game or event will not appear in the Availability tab for members to make a selection
   5. Optional: Enter assignments details to create an assigned or volunteer task
2. Check the box for Notify the Team? if you'd like to email team members with updated event details
3. Click Save

There are four main options to communicate with your team: Emails, Alerts, Team chats, and Posts. There are also additional features which are optional: Push notifications and the Team Chat Live!

Each behave differently with iOS and Andriod systems, as you will discover in the steps presented on this page. Some methods create delays in messages and require extra steps.

Yes. Through out this FAQ, if there is a difference in how to create a team communication, it will be noted and both steps will be included in the walkthrough.

At the bottom of this FAQ are steps to troubleshoot for Andriod OS for specific problems. It will be included in the Parent FAQ on the TeamSnap page of the website, located in the Menu bar.

Enable Automatic Game and Event Notifications

Administrators can enable or disable automatic game and event notifications across an entire team or organization. When notifications are turned ON, email reminders will be sent 2 days prior to the event/game by default.

Please Note: This time frame is not adjustable by administrators, but can be customized by each individual member for their personal notification preferences.

Team-level Game and Event Notification Settings

For team owners, during new team creation, the set-up wizard presents the option to enable or disable notifications for the entire team on the Team Settings & Preferences step. If this step gets skipped during setup, team notifications will be turned on by default, and can be adjusted at any time.

1. Click on the Manager tab
2. Click on Site Prefs 
3. Click the Edit button
4. Select the checkbox for Game Notifications and/or Event Notifications as desired
5. Click Save

Notification emails contain a one-click unsubscribe link that allows recipients to turn off unwanted notifications immediately.

Post a Chat Message

1. Open the TeamSnap app
2. Tap your team name
3. Tap the Messages tab
4. Tap Chat (iOS) or select Chats from the dropdown (Android)
5. Tap the Team Chat
6. Tap into the "Type a Message" field and enter your message
7. Tap the send icon

Delete a Chat Message

A team member can delete only messages they have posted, while a team manager can delete any message posted in Team Chat.

1. Long press (tap and hold) the message
2. Tap Delete in the options that appear

            iOS version:                                            Android version:

Sending Alert Messages

Sending important updates to your team is super easy with TeamSnap's alerts feature. You can send out one message to your entire team and each member will receive the message in the format they choose: a push notification, an email, or both.

Alerts can be sent from the Messages tab on the TeamSnap web and mobile apps. Both sent and received alerts appear in the Alerts section of the Messages tab. When an alert is sent, TeamSnap delivers the message via either push notification or email to each enabled user as follows:

Push Notifications Enabled?	Alert Type Received
	Push Notification + Email
	Email

1. Click the Messages tab
2. Click the Alerts button
3. Click the + New Alert button
4. Enter your alert message
5. Select recipients
6. Click Send this Alert

Note: Depending on the preferences of the recipients, the message will be received as an in-app push notification, and/or an email.

Delete Emails or Alerts

1. Login to TeamSnap from a web browser
2. Enter your team or organization site
3. Navigate to the desired Messages tab
4. Click Emails or Alerts depending upon which message type to are deleting
5. Click the Inbox button to delete received messages or the Sent button to delete sent messages
6. Select the box next to message that you wish to delete
7. Click the Delete button

Note: Select your messages carefully! Messages cannot be retrieved once they have been deleted.

What is a push notification?

A push notification is a message that pops up on a user's mobile device and will only appear if the recipient has the iOS or Android TeamSnap mobile app installed and push notifications enabled on their device and in the TeamSnap app for the specific type of notification. Push Notifications are in-app messages and are not delivered by SMS text.

When are push notifications sent?

• Event/Game creation (when Notify the Team is checked by admin)
• Event/Game update (when Notify the Team is checked by admin)
• Availability reminders sent out by team admin
• Score updates
• Lineups when published by team admin
• TeamSnap Live! (Live! score updates, Live! game/event messages)
• Team Chat
• Direct/Group Messages (when not actively in the app)
• Alerts created through the Messages tab

Using TeamSnap Live! Chat and Scoring

TeamSnap Live! allows you to follow every game and communicate with the whole team, even when you can’t be there! TeamSnap Live! chats appear in your mobile app whenever a game or event is scheduled. If you have notifications enabled, you’ll receive a notification when a Live! game or event is starting. Once a game is happening, you can go to Active Events and start chatting with your team.

• TeamSnap Live! chats will become active 1 hour before the scheduled start time for games and events and will remain active until 2 hours after the event if there is an end time entered. If no end time has been set, the event will stay active for 5 hours from the event start time.

Manage TeamSnap Live! Notifications (Parent Task: individual cell phones)

1. Open TeamSnap app
2. Select team
3. Tap More (iOS) or Menu (Android)
4. Tap My Preferences (iOS) or Notification Preferences (Android)
5. Toggle the switches for Live! Score Updates and Live! Game/Event Messages to ON

iOS	Android

Delete Live! Chat Messages

1. Long press (tap and hold) on the desired message
2. Tap Delete Message in the options that appear.

TeamSnap Live! Action Tracker and Scoring

In addition to chat, TeamSnap Live! has a sport-specific game clock and action tracker built right in, so anyone on your team can keep track of the score and sport-specific stats, like what count it is in baseball or where the game clock is. Anyone on the team can change the score in real-time so that everyone at home is in the know.

1. Open TeamSnap app.
2. Select team.
3. Tap Schedule and Select the game or event marked "Live!"
4. Tap TeamSnap Live! within the Event Details screen.

To post messages:

• Tap into the "Type a Message" field and enter your message.
• Tap the send icon.
• Team members not currently in the TeamSnap Live! event chat will receive a push notification letting them know there is a new message.

To add scores to games:

• Tap the light blue scoring box in the top banner (this will activate the scoring option).
• Tap the box under the team that scored.
• Toggle to the correct score.
• Tap the large check to enter the score. The score will update to the overall game score and a notation will be made in the chat for the game.

Use the Game Clock

1. Tap on the stopwatch icon to the left of the camera icon at the bottom of your TeamSnap Live! game screen to begin the clock (default is to count up)
   1. To switch to count down:
      1. Tap the settings cog next to the time
      2. Select Count Down
      3. Set the length of your period
      4. Tap OK
      5. Tap the start button to begin the timer

To reset the clock:

1. 1. 1. Tap the settings cog
      2. Tap Reset
      3. The clock will be reset to the same time used for the previous period.

Use the Baseball-Specific Tracker

To set the current state during a Live! game for teams with Baseball as their sport in their team settings, either tap the score at the top of the screen or on the baseball icon at the bottom of the screen. Tapping “B”, “S” or “O” resets the current setting, but easier than that, recording an out clears balls and strikes automatically. And setting the inning clears balls, strikes, outs and any baserunners.

To follow along, simply log into the app and click on the orange Live Game in Progress banner. We only send out score notifications to your phone when the score changes, and those notifications include inning and out information. So everyone will know that not only is the score 4-3 but it’s the bottom of the 3rd with 2 outs.

Troubleshooting: Not seeing the score and time clock options?

• TeamSnap Live! scorekeeping and game clock will only be available for games. It should state "Event" or "Game" on the top banner once you click on the item in the schedule. If the game was entered as an event on the team schedule, only chat will be available. Let your team manager or owner know to double check that the game was entered correctly.
• Have your team manager or owner verify the score tracking setting. This can be done from a web browser by going to Manager > Site Prefs > Edit > Score Tracking. The checkbox for "Scores are entered as points for and against." should be selected.

Android Device Not Getting Notifications

This is a common issue for many Android users, and is not exclusive to the TeamSnap app. There can be many reasons for your device not getting notifications as expected, and the troubleshooting guide below should help resolve these.

Solution: Notification-Specific Troubleshooting

If you are having notification issues follow the steps below to start digging into notification-specific settings:

1.Make sure TeamSnap notifications aren't muted or disabled. The settings to check may vary by device but generally:

Long press on the app icon and tap App Info OR go to Settings > Apps > TeamSnap then tap Mobile data > Notifications > than make sure that all toggles on the screen are ON.

2. Make sure your Battery Optimization settings are not putting TeamSnap to sleep

Android OS has the option for a Battery Saver/Optimization setting to get a longer battery life for devices. When turned on, this puts apps that aren't frequently used "to sleep", which restricts them from running background data and may also prevent notifications and updates from coming through.

Long press on the app icon and tap App Info OR go to Settings > Apps > TeamSnap then tap Battery > then make sure the toggle for Allow background activity is ON.

This may vary by device, but you can also check Settings > Device Care  > tap the battery icon > tap the 3-dot menu > tap Settings > tap Sleeping Apps and make sure TeamSnap is not listed.

3. Make sure background data usage is on. You'll want to make sure that the app can still run in the background to ensure notifications will come through.

Long press on the app icon and tap App Info OR go to Settings > Apps > TeamSnap then tap Mobile data > then make sure the toggle for Allow background data usage is ON.

Android App Crashing or Not Opening

If you are experiencing problems with the TeamSnap app on your Android crashing, not opening at all, not responding, or not working as expected in any way continue with the troubleshooting guide below.

Solution: Restarting and Connection Check

Let's start with the basics:

1. Restart your phone.

Did you try turning it off and on again? Don't knock it until you try it, it works more often than you think!

No dice? Moving on:

2. Make sure you're logged into the app.

Notification issues? Be aware that push notifications won't be received if you've logged out of the app, so make sure you're logged in.

3. Make sure your phone is connected to the internet.

Notification issues? Push notifications require an active internet (data) connection, so you'll want to make sure you are connected in some way, and that your connection is not a source of the issue.

4. Double-check that your phone is not in airplane mode.

5. Confirm that you have cellular data enabled.

6. Consider whether you are on a corporate or school/campus WiFi network that may have firewall restrictions in place that could be interfering with your device's connection, in which case you'd need to contact the network administrator.

7. Are you on a VPN? Make sure your VPN is not restricting the TeamSnap app from connecting to the internet.

"Not Authorized to Access This Resource" Error on Mobile

The full error message will read, "You are not authorized to access this resource. Please ensure you've provided a valid access token." To resolve this, you'll need to uninstall TeamSnap, restart your device, then reinstall TeamSnap.